Service Level Agreement
Deposits and Payment Terms
- A 50% deposit is payable before project commencement.
- Final payment must be made upon completion and approval.
- Projects will not be released before the final payment has been received.
- For larger projects, the right is reserved to split payments into phases (e.g., 50% upfront, 25% mid-project, 25% upon completion)
Timeframes
With client-provided materials:
- 2 - 5 working days for simple designs;
- 5 - 10 working days for complex projects
Without client-provided materials:
- 5 - 10 working days for simple projects;
- 10 - 20 working days for more extensive projects
Revision Policy
- 2 free revisions per project
- Additional revisions will be charged at an hourly rate.
